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Terms & Conditions

These Terms and Conditions govern the use of our website and the purchase of products and digital content from Pawel Zdankiewicz (“we,” “us,” “our”). By placing an order with us, you agree to the terms outlined below.

1. Business Information

2. Products & Services

We offer:

  • Physical products: handcrafted soy wax candles with crystals and botanicals.

  • Digital products: downloadable videos, soundtracks, and photographs.

All our products are unique and created with care. Please note that slight variations may occur, as each item is individually made.

3. Orders & Payments

  • Orders are placed through our online shop.

  • We accept credit card payments only.

  • All prices are listed in euros (€) and payments must be made in euros.

We reserve the right to cancel or refuse an order in cases of suspected fraud or misuse.

4. Shipping & Delivery

  • Orders are processed within 3 business days.

  • We ship via Correos España and Packlink.

  • Estimated delivery times:

    • Spain: 3–5 business days

    • Europe: up to 6 business days

    • Worldwide: up to 10 business days

Once a package has been dispatched, responsibility for delivery lies with the courier. We are not liable for delays caused by customs, postal services, or circumstances beyond our control.

5. Returns & Refunds

Our Refund Policy applies:

  • Returns accepted within 14 days of delivery if unused, unopened, and in original packaging.

  • Non-returnable items: used candles and digital downloads.

  • Refunds are processed to the original payment method within 7 business days after approval.

  • Damaged or defective products must be reported within 48 hours of delivery with photo evidence. Approved cases will receive a replacement or full refund.

6. Digital Products

  • All digital products (videos, music, photographs) are delivered via download link.

  • Digital products are non-refundable once delivered.

  • Purchases are for personal use only. Redistribution, resale, or commercial use without permission is strictly prohibited.

7. Limitation of Liability

  • Candles should never be left unattended while burning.

  • We are not responsible for any damages, accidents, or injuries resulting from misuse, unsafe practices, or negligence when using our products.

  • Our maximum liability is limited to the purchase price of the product.

8. Governing Law

These Terms & Conditions are governed by the laws of Spain and the European Union. Any disputes will be handled by the competent courts of Spain.

9. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Updates will be posted on this page with the “last updated” date.

10. Contact Us

For any questions regarding these Terms & Conditions, please contact us at:
📧 relax.calm.nature@gmail.com

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