Refund & Returns Policy
We want you to be fully satisfied with your purchase. If for any reason you are not, we offer returns and refunds under the conditions outlined below.
1. Returns
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You have 14 days from the date of delivery to request a return.
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To be eligible, items must be unused, unopened, and in their original packaging.
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To initiate a return, please contact us at [your email address] with your order number and details.
2. Non-Returnable Items
The following items cannot be returned or refunded:
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Used candles (for safety and hygiene reasons).
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Digital products (nature videos, soundtracks, or any downloadable content).
3. Return Shipping
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Customers are responsible for the cost of return shipping.
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We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without proof of delivery.
4. Refunds
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be issued to your original payment method.
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Please allow up to 7 business days for the refund to appear in your account.
5. Damaged or Faulty Products
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If your item arrives damaged or defective, please contact us within 48 hours of delivery.
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We may request photos as proof of damage.
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If approved, we will send a replacement at no cost or issue a full refund.
6. Digital Products
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All digital products (videos, soundtracks, downloads) are non-refundable once purchased and delivered.
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If you experience technical issues accessing your digital content, please contact us for assistance.
7. Contact Us
For any questions regarding returns or refunds, please email us at:
📧 relax.calm.nature@gmail.com